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TAX showing wrong in Archive, but shows ok in product. Mixup of attribute and variation image

Wouter Krop

Hi there, the issue is on: http://upstaa.com/winkel/
We see the excluding VAT price in the Archive but need to see the Included VAT price.
It is shown ok on the Product page.

We use Beaver Builder to show the products with a shortcode:

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Prices are setup excluding VAT in WooCommerce settings.

For the issue of the color… we see a mixup of Variation images and Attribute swatch.
We only need the Attribute swatch to show. So how come it is now a mixup on the archive?

 

Rezwan Shiblu

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Wouter Krop

I must add that when loading the page you do see the right price including tax for just a short moment.
Then it switches to the excl. VAT price.

Rezwan Shiblu

Hi there,

Thanks for reaching out to us.

Could you record your issue using a tool like this? useloom.com
It helps me to quickly figure out the issue and address it immediately.

Thank you.

Wouter Krop

Just tested some settings in VAT… didn’t help.

Rezwan Shiblu

Hi there,

I have checked your site.

Color issue: It’s working from my end and here is the screen recording – https://www.loom.com/share/04a411ee4fe34ad2bc3016eecc86467c

Please try to clear your caches like- Browser Caches, Caching Plugin Cache, and Server-Side Cache.

Price issue – Can you please temporarily deactivate our Swatches plugin and check if it happens without our plugin or not?

and kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check does not help, could you enable the default theme of WooCommerce, Storefront, and check if it is happening there or not?

Thank you.

Wouter Krop

Hi there, thanks for the help!

The color issue is not concerning the main image switch. The switch works.
But why are some thumbnails the image and some the attribute?
They all need to be the Attribute color. So just need a little help with that one.

We do managed to get tax working again!
We disabled Booster which interfered with the tax settings.

Wouter Krop

Please try again.
There could be spaces in there. I saw it when i copied the one in this ticket.
They are on the beginning and end.

Please only use the letters, numbers and symbols.

Rezwan Shiblu

Hi there,

I have checked your site.

Please check this screen recording so you may get an idea why some attribute show image and some attribute show color – https://www.loom.com/share/828ddc0d3c314308b4cb5178e56536ee

You need to select your attribute type from the edit product page for showing only color. If you do not set any color then the variation image will be shown on the attribute as this option is enabled – https://prnt.sc/iT3pNieQsdwe

Thank you.

Wouter Krop

Alex, you’re the best. I had not seen that function. So glad you’ve shown me this!
Have a great NewYear!

Wouter Krop

Hi there,

The issue of the VAT still lives. We disabled all plugins but the one that did the trick was the Free Variation Swatches plugin. As soon as we disabled that then we get the right price.

But we need that free plugin to have the Pro working.
So how do we solve this now?

You have the credentials. Could you check?

Rezwan Shiblu

Hi there,

We have forwarded this to our development team. They will look into this TAX issue.

Thank you.

Rezwan Shiblu

–

Rezwan Shiblu

Hi there,

Have you changed your login access – https://prnt.sc/ydpk6lBCFXNt ?

Could you please create a staging site where we can be able to make some tests without breaking your main site and share the login credentials with us?

Just ask your hosting company, they can create a staging site in a few minutes.

We’ll try to investigate the issue on your staging site.

Thanks.

Wouter Krop

We added a custom excl. BTW to not confuse the customer.
The issue with the price still remains.
It should display the incl TAX price.

Wouter Krop

Just figured out that changing the permalinks is of influence on the price!
Setting it to default (ID) it is working correct…. so it’s weird.