We have to spend about 200+ hours to develop a plugin for the community. We are still working to improve them for you and developers in WooCommerce community.
We release each plugin adding detailed support and fixes so that our plugin can work smoothly with popular themes and plugin in the industry. We understand our plugins are not powerful enough to cover entire themes and plugins of market at once. Because there are thousands of WordPress themes in the market and hundreds of themes are getting added to the market everyday. So, we are still adding support of more themes and plugin with our plugins everyday.
We always welcome your bug report and feature request and we appreciate for this as well. I believe, your bug reporting and feature requests helps us to make our plugin more powerful and robust.
So, whenever you face any incompatibility issue. Open a ticket describing your issue in details here: https://getwooplugins.com/new-ticket. Don’t forget to send your conflicting theme and plugin files uploading in Dropbox or Google Drive.
We’ve a dedicated team appointed there to fix theme and plugin compatibility issue.
I purchased an Item, but files are not there to download
It takes a couple of minutes to verify purchase. Within five to ten minutes, you can download your purchased item file.
How can I claim refund for my purchase
Our motto is to provide the element service. If your purchase is unsatisfied and meets the condition of our refund policy, we are happy to give you refund. Just open a ticket here and explain your reason to seek the refund. Our team will review your refund request and return your money within 48 hours.