Please refund my order. i have made other arrangements and this products does not work as i was led to believe.
Public
Ticket #119496
Hi Oliver,
Thanks for reaching out to us. We are sorry to hear that you are facing trouble on your website.
We can give a refund, but please check this short tutorial on how to add a video to the variation gallery (https://prnt.sc/JMDggrOz2Dtq). Hopefully, it will work.
Video: https://www.youtube.com/watch?v=wopbjNkJNEc
Documentation: https://getwooplugins.com/documentation/woocommerce-variation-gallery/#upload-vimeo-video-in-the-product-variation-gallery
Looking forward to hearing from you.
Thank you.
Hi Rezwan
Thank you, i watched the video but it does not solve my issue. Please may i have the refund?
Thank you
Oliver
Hello Oliver,
Please let us know the email address you used to purchase the plugin. After verifying the order details, we will process the refund as you are requested.
Thank you.
ok thank you.
The Barns
Manor Road
Stretton
Rutland
LE15 7QZ
UK
You are welcome.
Also, please provide the email address you used to purchase the plugin.
Hi Oliver,
I’ve refunded your purchase! Hopefully, we can help you next time.
Thank You
Hi, i have not received the refund. please can you check this.
Thank you
Hi Oliver,
The refund has already been processed by our account team. Due to the fact that we use a third party payment gateway and they handle the refund procedure, it will take a few business days (48 hours) for the money to arrive in your account.
Thank you for your patience.
Ticket is closed.
unable to use.
Oliver Hayns
Hi
I purchased the plug in simply to add video as the lead image in the product gallery. but since i loaded the plug in the thumbnails have stopped working. also i am unalbe to figure out how to add video.
https://mountainmist.co/product/washi-matcha-tin/
Please could you advice what i need to do here?
Log in details
/wp-admin
getwooplugins
Z#MjCKyLjU**n@suZTmmk(uU
Many thanks
Oliver