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Problems in config screen from last pro update

LORENA GRACIA

Hello, in my configuration page items are very messi and they aren’t displayed well:

photo_2022-06-21_11-19-54.jpg

Or even:

Captura.JPG

Captura2.JPG

Thank you!!

Hakik Zaman

Hi LORENA,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

LORENA GRACIA

Hello, but the problem is in the admin dashboard at edit product. Plugins don’t apply there.

Regards

Hakik Zaman

Hi LORENA,

Some plugins run their scripts no matter it is in the admin side or the frontend side.

Please kindly do a plugin compatibility check.

From my experience, manually WooCommerce updates sometimes resolve this issue.

Thank You

LORENA GRACIA

Hello, I’ve manually installed Woocommerce and it didn’t worked. I’ve checked compatibility plugin and either worked. Any idea more?

 

Thanks!!

Hakik Zaman

Hi LORENA,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

LORENA GRACIA

Don’t worry! I know create users:

 

user: variations

pass: Rp8B^IBuGLx5i3tBx(YZA&KY

 

Thanks!!!

LORENA GRACIA

Hello!! Has you seen anything about my bug?

Thank you!

Hakik Zaman

Hi LORENA,

Did you give us admin access? From our inspection, your site dashboard style is missing. Please check this screenshot.

Thank You

LORENA GRACIA

Hello, with the user

 

user: variations

pass: LEVS4pmlB6b9&CuFTVa!iI$&

You have admin access and in this screen capture the style is on

Regards

Hakik Zaman

Hi LORENA,

You didn’t follow as I said in my previous reply. The issue is not coming from our plugin.

BTW, I have run my investigation. Disable our Swatches plugin using the Health Check plugin.

Then found your variations tab like this. Can you please temporarily deactivate tipsacarrier plugin?

Thank You