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Product images not changing when filter is applied on shop page

Hi there,

I’m seeing that the product image is not being changed after applying the color filter on the shop page, i.e: https://universotextil.com.ar/categoria/telas/jersey/?attra-color=306

Bassically the Pro version is not working properly or as it’s supposed to be working.

You are specifying on your Website that the variation should work when the filters are applied. Here is an screenshot of your Website:

Screen Shot 2021-06-29 at 22.19.29.png

 

Here is explicit that when you apply the filter the images on the shop list are being changed.

I need this feature working because we paid for the Pro version. If this is not going to work, I need my money back.

Thanks.

 

Tanvirul Haque

Hi Andres,

You are not using our filter widget, please check here https://prnt.sc/17klhsv You are using WC Ajax Product Filter Plugin. I have added our filter widget and it’s working as expected, could you check and confirm with me?

If you want to use 3rd party filter plugin then please follow below instruction:

We need an event from your filter plugin should be triggered after new posts are loaded.

Just send this plugin to your plugin developer: https://wordpress.org/plugins/malinky-ajax-pagination/

And ask them to send trigger like following as the Malinky Ajax Pagination plugin provides.
document.addEventListener(‘malinkyLoadPostsComplete’, function(e) {
console.log(‘LoadPostsComplete’);
});

Like this filter plugin: https://woocommerce.com/products/product-filters/
jQuery(document).ready(function( $ ){
// Your code in here
jQuery(window).on(‘wcpf_update_products’, function () {
console.log(‘Hi’);
});
});

Thank You

Hi, Thank you, I didn’t noticed that the filter plugin wasn’t the correct one, but the problem that I mentioned is still happening.

When I select a color, I want to see the product images of the selected color. How can I configure that?

I need this otherwise I want my money back.

Tanvirul Haque

Hi, I tested it on your site yesterday, it’s working fine. By the way, I can’t access your site to reproduce your issue because your site is not accessed anymore, it’s down now see here https://prnt.sc/17run7a Could you check and fix this so that I can run my investigation on that?

Thanks

hi Tanvirul. We fixed the website. we had some issues related to the server.

You can check now that the filter is still not working.

I would like to enable the feature that when I filter by a color, I want to see the product images of the filtered color.

How can I configure that?

Tanvirul Haque

Sorry I can’t see any color filter there, could you please enable that filter and record me reproducing your issue using a tool like this? https://www.useloom.com

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Tanvirul Haque

If I filter by black color, we need to display all the products with the black image automatically preseted

Unfortunately, the feature is not currently available. But it’s a great idea. I’ll discuss this feature with my dev team.

In the meantime, please send the feature request here: https://storepress.fider.io/
and ask your other to upvote it.

Cheers!

Sorry, but that is a functionality you mention on the website and that’s one of the reasons I bought this plugin.

I need my money back if this is not something that is not covered in the plugin.

Tanvirul Haque

Sorry, but that is a functionality you mention on the website and that’s one of the reasons I bought this plugin.

Apologize, Could you please share the source link or screenshot where you found that?

Thanks

Tanvirul Haque

Sorry, you maybe missed this https://prnt.sc/1qqb9jn

This filtering feature is the WooCommerce itself, our swatches plugin just add color swatches into WooCommerce default Filter Products by Attribute Widget.

I hope you can now understand.

Thanks