Hi Antartika snc di Magnabosco A. e Covolo P.,
Thanks for reaching us. Could you please try to regenerate your all images and then check again?
Thank you
Hi Antartika snc di Magnabosco A. e Covolo P.,
Thanks for reaching us. Could you please try to regenerate your all images and then check again?
Thank you
Hi
By regenerate you mean delete them from a library and add them again?
I did that for an image black-guitar-body.jpg on product https://www.franchinguitars.com/prodotto/classic-relic-mercury-body/ and nothing changed.
I see that there is also a problem with changing a color. It looks like I can’t change color.
Please help.
Hello,
Could you update your premium version of the WooCommerce Variation Image Gallery (1.1.29) plugin? Also those plugins https://prnt.sc/w2b51o
You may download the latest file from our site getwooplugins.com and follow this documentation to get the auto-update in the future.
Please let me know your reported issue has been fixed or not in this latest update?
Thanks
Hi Tanvirul
I tried to follow your instructions here https://getwooplugins.com/documentation/woocommerce-variation-gallery/#automatic-update-for-premium-version but for some unknown reason I see only this (see image in attachment.)
Why do I get “no downloads available yet”?
I also tried to download from “Order” and I get : “Sorry, this download has expired Go to shop”
Thank you
Hello Antartika snc di Magnabosco A. e Covolo P. Covolo,
Maybe your 1 year subscription has been ended so have to take a new subscription to download the latest file.
Thanks
Hi again
I’ve updated also woocommerce, as you suggested.
I did a little analysis with inspect element on chrome and I see that:
when the viewport is less than 769px i have this: <div class=”slick-list draggable” style=”height: 480px;”> and that is ok! The height changes when i decrease a viewport but it has a correct height. Everything is in 1 column
when the view port is more than 770px I have 2 columns and the height of the slick-list.draggable gets very high: <div class=”slick-list draggable” style=”height: 2382px;”>
How can i fix it so it maintains a fixed height.
I would like to avoid putting in css style file something like this (which could be a workaround):
min-width:770px:
.slick-list.draggable {
max-height: 300px !important;
}
min-width:992px:
.slick-list.draggable {
max-height: 450px !important;
}
min-width:1200px
.slick-list.draggable {
max-height: 500px !important;
}
Thank you
Hi Antartika snc di Magnabosco A. e Covolo P.,
Thanks for reaching us. We are sorry for your inconvenience.
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
Looking forward to hearing from you soon.
Thank you
Hi
I uploaded folder “themes” to Dropbox and you can downloaded here: https://www.dropbox.com/s/6a8vb2l8trd42ik/themes.zip?dl=0
You’ll see 2 themes: parent Understrap and Child theme FrGuitars.
While I’m waiting for your answer I’ll put in css the following workaround:
@media (min-width:770px){
.slick-list.draggable {
max-height: 300px !important;
}
}
@media (min-width:992px){
.slick-list.draggable {
max-height: 450px !important;
}
}
@media (min-width:1200px){
.slick-list.draggable {
max-height: 500px !important;
}
}
Thank you
Hello Antartika snc di Magnabosco A. e Covolo P. Covolo,
I have found 2 themes there, which one do you use? https://prnt.sc/w751ac
Thanks
Hi Tanvirul
Ass I wrote above:
You’ll see 2 themes: parent Understrap and Child theme FrGuitars.
Child theme is the active one.
Thank you
Hi Antartika snc di Magnabosco A. e Covolo P.,
You are using a very old pro version of our gallery plugin, Could you update your premium version of the WooCommerce Variation Image Gallery plugin? Please let me know your reported issue has been fixed or not in this latest update?
Thank You
Hi
I’ve updated the plugin, but the problem stil persist therefore I’m still keeping css workaround, which you can find under Customize -> CSS:
@media (min-width:770px){
.slick-list.draggable {
max-height: 350px !important;
}
}
@media (min-width:992px){
.slick-list.draggable {
max-height: 450px !important;
}
}
@media (min-width:1200px){
.slick-list.draggable {
max-height: 600px !important;
}
}
Hello Antartika snc di Magnabosco A. e Covolo P. Covolo,
This issue is coming from your child theme, please try to activate your parent theme and check is this issue resolved or not.
Thanks
Large space between na image and a thumb gallery
Antartika snc di Magnabosco A. e Covolo P. Covolo
Hi
On a product page there is a large space between an image and a thumb gallery caused by <div class=”slick-list draggable” style=”height: 2621px;”>. How can I fix that?