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CSV import problems with variation pictures

Tony van Phan

I’ve uploaded a CSV File from one of our suppliers named Benoa. The problem when I upload the CSV is that the variation images often don’t work. Or other times when they work the gallery foto is shown on the 1th variation when I don’t want it. I’ve been struggling for some days to set everything right. Maybe the problem is that all  variations only have 1 picture that I can show. And even if I add everything manually it still shows the gallery picture on the first variation. I think I have tried everything I could so if you please could help me with solving the problem I would be very thankfull.

Tanvirul Haque

Hi Tony,

Thanks for reaching out to us.

Could you temporarily disable our swatches plugin and check is it working without our plugin or not?

Thank you

Tony van Phan

Hi,

We’ve tried to deactivate the plugin and nohting happened, we tried to change everything manually but still nothing happened. When we add a gallery photo to show the different variations when you come on the product page and you click on the first variation the gallery photo of another variation still shows. on the 2,3,4,5th photo this isn’t the problem.

What can we do now?

Thanks in advance,

Partner management Deceau

Tanvirul Haque

Hi Tony van Phan,

Could you record me reproducing your issue both side when our plugin activate and deactivate by using a tool like this? https://www.useloom.com It helps me to quickly figure out the issue and squash it immediately.

Thank you