fbpx
Enjoy Year-End Sale: 50% Off All Plugins! Coupon Code: NewYear2025

Can’t change product image size

Huy Pham

Hello team,

 

The latest version of the plugin is getting a fatal error. Can’t change customize image size.  The problem is caused by the following 2 filters.  Please check and release an update as soon as possible.

add_filter( ‘pre_update_option_woocommerce_thumbnail_image_width’, ‘wvs_clear_transient’ );
add_filter( ‘pre_update_option_woocommerce_thumbnail_cropping’, ‘wvs_clear_transient’ );
Please watch the following video for the error problem:
https://youtu.be/sUEK3iCBrzg

Tanvirul Haque

Hi Huy,

Could you check your free and premium version of the WooCommerce Variation Swatches plugin?

The current version is the following:

WoooCoommerce – Version 5.7.1

Variation Swatches for WoooCoommerce – Version 1.1.19

Variation Swatches for WooCommerce Pro – Version 1.1.18

Please make sure you are using the same version and let me know your reported issue has been fixed or not in this latest update?

Thank You

Huy Pham

Hi Tanvirul,

 

All the plugins I tested are the latest version.

=> It still has errors. I check for errors caused by the free plugin version. You can watch the video I sent.

If you check on the default theme, there will be no customize the image.

http://prntscr.com/1u1cy2z

=> You can check on “flatsome” or “woodmart” themes

Tanvirul Haque

Hi Huy,

Could do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Huy Pham

Hi,

I have deactivated all plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=>  The problem is caused by the “Variation Swatches for WooCommerce” free plugin.
Sorry did you watch my video?

The error I made very clear was caused by two filters:
add_filter( ‘pre_update_option_woocommerce_thumbnail_image_width’, ‘wvs_clear_transient’ );
add_filter( ‘pre_update_option_woocommerce_thumbnail_cropping’, ‘wvs_clear_transient’ );

 

There are many users with the same error as me. You go to check again.

http://prntscr.com/1u3qp4w

Tanvirul Haque

Hello Huy Pham,

WooCommerce has not any feature like this by default https://prnt.sc/1uvff4r Could you please share where this feature is coming from, also please give us temporary login access of your site so that I can investigate your issue?

Thanks