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Variation Swatches not “Crossed Out” if unavailable

Dean Basset

Good Morning,

Please refer to the link  – https://skullfightparadise.co.za/product/the-crew/ – where we have your plugin for the variation swatches however previously the “out of stock” items were crossed out but unfortunately now they are not.

 

The “Small” is actually out of stock and not crossed out or blurred.

 

Please can you assist as it was working.

 

Thanks,

 

Dean

Tanvirul Haque

Hi Dean,

Could you update the version of the WooCommerce plugin?

The current version of WooCommerce plugins is the following.

WoooCoommerce – Version 5.6.0

Please make sure you are using the latest version and let me know your reported issue has been fixed or not in this latest update?

Thank You

Dean Basset

HI There,

I have updated WooCommerce and unfortunately there doesn’t seem to be a change?

Please advise.

thanks,

Dean

Tanvirul Haque

Hi Dean,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Dean Basset

HI There,

A quick question as deactivating our plugin the option for Colour Swatches and Images is still available to me? Previously it was never there hence me using your plugin.

For some reason it will not default to your plugin and I am wondering if woocommerce comes now with swatches etc. and its not defaulting to yours despite activating it now and reapplying the settings.

 

Tanvirul Haque

deactivating our plugin the option for Colour Swatches and Images is still available to me?

It’s may, if you are using a similar swatches plugin or your theme has the same feature.

For some reason it will not default to your plugin and I am wondering if woocommerce comes now with swatches etc. and its not defaulting to yours despite activating it now and reapplying the settings.

Could you please explain a bit more? I am sorry that I could not get this query. You may record me reproducing your issue using a tool like this? https://www.useloom.com It helps me to figure out the issue quickly and squash it immediately.

Thank you