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Peter Xu

Hi,

There is a compatibility issue with the latest version of the Divi Theme (4.10.6).

The issue results in the image gallery loading indefinitely.

Best regards,

Petre

Hakik Zaman

Hi David Xu,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.

=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If it does not help here is a development local site. Please login here and set up your theme. And try to reproduce your issue here.

https://wptestbox.com/97426/wp-admin/

Username: admin

Password: demo

Hope to hear from you soon.

Thank You

Peter Xu

Hi,

Yes, I have already done this. The issue only occurs when the Divi Theme is activated with woocommerce and the variation image plugin.

Hakik Zaman

Hello David Xu,

Sorry for the inconvenience. Could you please reproduce your issue on our local development site?

So that I can refer this issue to our development team. Here is a login credential for you-

https://wptestbox.com/97426/wp-admin/

Username: admin

Password: demo

Please let me know after reproducing your issue. Hope to hear from you soon.

Thanks