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Plugin has stopped working

Simon Pykett

Hi

Woocommerce is updated, but the plugin isn’t showing any swatches.

Help!

Simon

Hakik Zaman

Hi Simon Pykett,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue by installing your theme on our local setup.

You can upload the theme file in Dropbox or Google Drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Simon Pykett

Dear Sirs

I have already tried this, this was the very first thing I tried. I have also followed your instructions on getting the plugin to show the swatches, but nothing has worked.

Please can you log into the site using the credentials provided to check?

Thank you.

 

Simon

Hakik Zaman

Hello Simon Pykett,

You have enabled Catalog mode and selected Colours attribute. That’s the reason for not showing swatch on the archive page. I have disabled the Catalog mode now it’s showing like this.

Please check our guidelines based on Catalog mode.

You have also enabled Single variation image preview. Please check this guideline also to know more about this setting.

Hope this will help.

Thanks

Simon Pykett

Thanks.

That is now working on the main shop page, however that is not a page that is being used on the site.

The plugin used to work on the pages below, but now is not – the options you have provided do not allow the swatches to work here. They used to, but now do not.

https://staging.jojohatsofdevon.co.uk/handmade-summer-hats-from-devon/
https://staging.jojohatsofdevon.co.uk/handmade-rain-hats-from-devon/
https://staging.jojohatsofdevon.co.uk/wedding-hats-from-devon/
https://staging.jojohatsofdevon.co.uk/handmade-winter-hats-from-devon/

 

Hakik Zaman

Hello Simon,

You are using the element of Ultimate Addons and they have overridden the default behavior of WooCommerce.

So, it was not showing. I have added a plugin Code Snippet and put there below code as a snippet-

function wvs_ulimate_addons_support(){
   add_action( 'uael_woo_products_after_summary_wrap', 'wvs_pro_archive_variation_template', 31 );
}
add_action('wp', 'wvs_ulimate_addons_support');

Then adjusted this setting from Swatches > Archive/Shop. Please check your pages now. Before checking don’t forget to clear your browser cache, caching plugin cache, and server cache.

Hope to hear from you soon.

Thanks