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Want To Add Extra Images Per Product Variation For Free? Download Now

Image gallery disappear or is very too small

Jean Wilberz

I just bought the plugin but I have to desactive it as it broke my woocommerce images.

Could it be possible to have a refund or reparation?

I have desactived the plugin for the moment.

Thank you,

Jean Wilberz

[email protected]

Hakik Zaman

Hi Jean Wilberz,

Thanks for reaching out to us. Sorry for your inconvenience.

Don’t worry about a refund, if we are unable to fix your issue we will refund you.

Could you share your log-in link? I have tried with studentoutfit.be/wp-admin but didn’t work.

Please also record me reproducing your issue using a tool like this- https://www.useloom.com
It helps me to quickly figure out the issue.

Thank you

Hakik Zaman

Hello Jean,

Thanks for sharing your login link. Could you please check your site now?

I have adjusted some settings. Please check here, I have prepared a step-by-step guide for you.

Before you check, please clear your browser cache and purge the cache of breeze.

Please let me know, is it resolved your issue or not.

Thanks

Jean Wilberz

Hello,

The image is but the variations are not working anymore. Even after purging the browser and breeze cache. I have attached a video to show you the problem:

 

Hakik Zaman

Hello Jean,

Sorry for your inconvenience. Basically, our plugin gets variation images through ajax.

But your server is refusing to get images. Here is a screenshot for you.

Please contact the hosting provider with this error code "net::ERR_HTTP2_SERVER_REFUSED_STREAM"

For more tests, I have created an environment on our test server. Everything is working fine on our server.

You can check it here. For more tests, our server credentials for you-

https://wptestbox.com/96580/wp-admin/

user: admin

pass: e7RtxvxOgij)Zf&HBG

We really appreciate your patience.

Thanks

Jean Wilberz

Hello,

Here is what I get with my console on my browser. I do not have this HTTP2 server error like you have.

I have contacted CloudWays and here is a part of their answer.

I think I will go for a refund as I cannot use the plugin..

Thank you,

Jean Wilberz

 

Hakik Zaman

Hello Jean,

Thanks for your patience. You have created your own child theme (based on Divi theme)

Inside your child theme’s functions.php you have removed a hook (on line 81)-

remove_action('woocommerce_single_variation', 'woocommerce_single_variation', 10);

We are using this hook to change our images. So, for now, I have commented line 81. Now, everything is working well.

By the way, I have activated both the Free & Pro versions of our plugin. Before you check don’t forget to clear your cache (browser & breeze).

Thanks

Jean Wilberz

Hello Hakik,

It is working perfectly. Many thanks for this great and especially fast support.

I added a review on the plugin as well.

 

Have a great day,

Jean

Hakik Zaman

Hello Jean,

We are very happy that we could solve your issue.

Thanks for your good review. 🙂