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add to cart button freezes page

richard meeks

Hello. When a customer attempts to place an order on my website and push the add to cart button, the entire page shifts to the left and freezes. The customer can not go any further and it does not redirect the customer. The customer is stuck right there. This has led to people leaving my site and abandoning the cart. Can you please analyze this and repair this? Thank you.

Tanvirul Haque

Hi Richard,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com It helps me to figure out the issue quickly and squash it immediately.

Thank you