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Updates to existing products are not showing

Isaac Hannosh

When choosing the Sterling Silver Option (SLV) and a Stone Type, the price shows as $2499 when it should show as $750.
However when you add it to cart, it shows it as $750.

I notice that any updates I make do not carry over for an existing product.

https://www.solariandcompany.com/product/2mm-solari-solitaire-engagement-ring-new/

Golam Kibria

Hi Isaac,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Isaac Hannosh

We have made you an Shop Manager role for the site as we are not comfortable making anyone an admin.
Currently new product variation images do not display when added.
For example we added two variation images to the variation 14KT Rose Gold Round. It does not show.

Here are the login credentials:

http://www.solariandcompany.com/admin
Username: GetWoo
Password: SolariUser1@

Golam Kibria

Hi Isaac,

I have checked and the price is changing properly.

Here is a video I made during the check: https://www.loom.com/share/c615e1e62b564dad907bbd6731b44a3d

With my current access, I cannot inspect the following issue properly.

For example, we added two variation images to the variation 14KT Rose Gold Round. It does not show.

Could you record me reproducing your issue using a tool like this? https://www.useloom.com

It helps me to quickly figure out the issue and squash it immediately.

BTW, did you check after clearing your browser cache?

Thank You