Hi Jim,
Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thanks
I have updated the site with admin credneitals, Let me know if you have issues. Also, store password is ‘bestvalue’ not ‘getvalue’
It looks like you updated our plugin, as them images were all zoomed in, so I had to roll it back to a previous version. That’s the issue is when I upgrade, all our images go huge.
Jim
Could you please try to disable your all caching system and then try again?
Thanks
I just disabled all caches, wp-rocket, cloudflare, etc. Cleared caches, and used a new brower with clear cookies. I had the same belaviour when i upgraded to the latest version, so I had to downgrade back to 1.2.0 as 1.2.6 blows up images. I will attach two screen shots with ver 1.2.0 and 1.2.6.
1.2.0
1.2.6
It does not look like screen shots uploaded, but basically with new version, all images are zoomed huge.
Hi Jim Fulford,
Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
Thank you
Can’t Upgrade Plugin
Jim Fulford
I have tried to update to the latest version many times over the last few months. But every time I ugrade all the variation images are huge and appear zoomed in.
I am on Version 1.2 and today tried to update to 1.26. My website is cbdhempexperts.com. and the store login is ‘best value’