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Broke Layout after update

S/CONSEPT GmbH Alexander Slemp

Hey, the layout is broken after update version.

https://shop.sc7.de/produkte/hyte-trinkflasche/?attribute_pa_farben=vulkan-schwarz

https://shop.sc7.de/produkt-art/trinkflaschen/

Above Links:

The boxed Layout crashed and its full width now. The product title is missing and many more issues.

 

Best regards

Leiv

Hakik Zaman

Hi S/CONSEPT GmbH Alexander Slemp,

Thank you for reaching out to us. Unfortunately, your login credentials are not working.

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Tanvirul Haque

Hello S/CONSEPT GmbH Alexander Slemp,

Could you please check, your given login credential is not working? https://prnt.sc/1cxd4bg

Thanks

Tanvirul Haque

Could you also follow the last reply of Hakik Zaman?

Thanks

Tanvirul Haque

Hello S/CONSEPT GmbH Alexander Slemp,

Could you do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.

=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue by installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

S/CONSEPT GmbH Alexander Slemp

Hey,

yes, the problem still exists!

If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue by installing your theme on our local setup.exists! 

How does this work?

Best regards
Leiv

Tanvirul Haque

Hello,

You don’t need to do it yourself, we will try it, you just need to share your current theme, you may upload the theme file via Dropbox or Google Drive and send the download link here directly. I hope you can now understand.

Thanks

Hakik Zaman

Hello Leiv,

Thanks for sharing your theme file. Unfortunately, I couldn’t install your theme on our development local site.

Your theme is not working and giving me these errors. You are using a custom theme (maybe based on twenty twenty-one ).

I have logged in to your staging site and deactivate the Gallery plugin but the I didn’t get the same layout as the production site. You didn’t properly wrap the product page content. For example- your <div class="entry-content"> is missing here on the staging site.

So, I have created a development local site, please login here and set up your theme. And try to reproduce your issue here.

https://wptestbox.com/93586/wp-admin/

Username: admin

Password: ql0uLGBEiLoiM@hmSI

Thank You

S/CONSEPT GmbH Alexander Slemp

Sorry,

but why can’t you just use our staging site and use a plugin like “File Manager” as a FTP?

Best regards
Leiv

Hakik Zaman

Hello S/CONSEPT GmbH Alexander Slemp,

Please check your staging site. Our plugin is activated right now. It was really difficult for me to find out each and every file you made inside a live site.

You didn’t design your WooCommerce template as per your theme requirement and WooCommerce has default classes and ids for the Twenty-Twenty theme. WooCommerce applied the Twenty-Twenty theme classes and ids because you made your theme based on that.

Note: Our plugin will work smoothly when you develop your theme templates by following WooCommerce standards. 

I have added these files and a folder. After that, I have applied a condition inside one of your templates. Please check this.

Hope to hear from you.

Thanks