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Image just visibale if zoom is activated

Tom Tempel

Hello there,

I am facing the issue that the first picture does not load until the mouse hoover creates a zoom.
deactived the plugin helps but I want additions variation images.
deactived the zoom does not help, first image will still not load.

Best regardsT
Tom

Tanvirul Haque

Hi Tom,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Image Gallery for WooCommerce Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Tanvirul Haque

Could you check again by disabling your child theme?

Thanks

Tom Tempel

Hi Tanvirul, you were right, disable the child theme let the plugin work, but all preset are gone then.

Do you have an idea what I can do to fix it in the child theme?

Thanks

Tom

Tanvirul Haque

Actually, have no idea what you have done with your child theme, better if you can contact your theme developer. I hope they can help you with that.

Is there anything else that I can help you with?

Thanks