Hello Baha Hamideh,
Thanks for reaching to us. Could you please explain a bit more about the issue?
You can record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out your issue.
Thank you
https://www.loom.com/share/86d8e6d41bf34a5ca25467d03f173bcf
essentially, the image, price, ratings, description, etc is its own module.
Hello Baha Hamideh,
Thanks for the screencast.
Unfortunately, it will not work. Because, our plugin works with default WooCommerce gallery.
The builder you are using, replaces the code of WooCommerce gallery and set their own. Therefore, our plugin is not working. There are many theme (& plugin) with different gallery options, it is really tough to make compatible with each of them.
You can contact the builder development team. If they have any option to disable their gallery and display WooCommerce gallery. Then our plugin will definitely work.
I hope it make sense.
Again thanks for your interest.
ok thank you.
Hello Baha Hamideh,
Is there anything I can help with?
If not, can I close this ticket?
By the way, stay safe and take care of your family. Hopefully, Covid-19 outbreak will end up soon.
Thanks
ok thank you. i will try to reach out to them.
yes you can close ticket.
plugin conflict.
Baha Hamideh
Hello, we are having a conflict with the plugin when added to the site. primarily with the builder pro plugin we are currently running, which we use for our product page. we installed the plugin to test before we purchase to check for compatibility. if you can assist us in trying to resolve this issue and have it work in our favor we would love to use the pro feature in it. we even tried using the woocommerce.com/extension additional images plugin with the same conflict.