black home page

Hi mazal,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Hi mazal,

Sorry for the inconvenience.

Did you perform plugin compatibility check and find anything after that?

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Hello mazal,

Could you please share which plugin is conflicting?

Can you please provide us a temporary admin access to your site? So that we can check. If you are not comfortable with that. We can provide you our development site. Then you can reproduce this issue there.

I have also added you on skype.

Thanks

Hello mazal,

Thanks for sharing your login credentials. But you didn’t provide us the site address(/link). I have asked you, which plugin is conflicting with your site. May be you missed it.

So, I have tried the given login credentials with blackmonal.com(from the screencast you provided). Unfortunately it is not working. Please check here.

Could you provide us the following-

i) Site link

ii) Login credentials

iii) The plugin name, which is conflicting

Looking forward to hearing from you soon.

Thanks

Hello mazal,

You are using very old version of Flatsome theme. Could you please update it? Then check if the problem resolve.

The latest version is v3.13.3

You are using v3.8.1 and it was released on  28 Feb 2019

Thanks

Hello mazal cohen,

Glad to hear, your issue is resolved.

We really get excited & honored when you use our plugin in your site.

If you found my support helpful, my humble request to you to write your beautiful thought here.

Your rating keeps us inspired.

Thanks