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color, size, etc variation not displaying

jack bridgwater

Hi I have a problem with variation swatches, its not displaying the colors and sizes of my producttest – Shopscommerce - Google Chrome 6_27_2021 6_50_05 PM.png

Hakik Zaman

Hi jack bridgwater,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Can you also please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Looking forward to hearing from you soon.

Thank you

jack bridgwater

Hi in creating a new user for you do i need to put in your email or mine?

 

Hakik Zaman

Hello jack bridgwater,

Thanks for providing your login credentials.

You didn’t provide prices for each variation. That’s why your variation swatches are not displaying.

Please provide prices like this.

Please check now your link- https://shopscommerce.com/product/test/

Please let me know is it working from your side or not.

Thanks

jack bridgwater

ok but when i click on the swatches settings all i see is promotion for the premium version

jack bridgwater

yeah i cant find a way to see the swatches settings where you put in the price because there are a bunch of videos and promotion for the premium version of this plugin and theres no X button anywhere to remove the vids

jack bridgwater

OHH wait sorry

i figured it out now

i had to click expand

im all set now

do I remove my admin password in this ticket?

Hakik Zaman

Hi jack,

Sorry for my late reply. Our office hour was ended.

Glad to hear your issue is resolved. Yes, you can remove your login credentials now.

We really get excited & honored when you use our plugin in your site.

If you found my support helpful, could you please leave your valuable review here: https://wordpress.org/support/plugin/woo-variation-swatches/reviews/?filter=5

Your rating keeps us inspired.

Thank You