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Hi,

 

I’ve installed the plugin Pro but I can’t select the Pro features in the plugin. Can you help me with that?

Thanks,

John

Golam Kibria

Hi John,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Golam Kibria

Hi John,

Did you try to add an image in the above reply? Unfortunately, it was not attached.

Please use an application like Lightshot to attach images.

Share with me the options that you cannot use and I will check them for you.

Thank You

Golam Kibria

Hi John,

I am sorry for the inconvenience. From the screenshot, it does not look like it is a feature of our plugin.

Where can I find the option?

Will you please share a bigger screenshot covering more areas of the screen?

Thank You