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I can not add a variable product to the shopping cart on the shop page.

Arbron Gashi

Good morning,

I have a problem with variable products in the shop. I can’t add products to the shopping cart from the shop product archive page. When I click on add to cart the page reloads and does not add the product. On the single product page, however, it works fine and I can add it to the basket without any problems.

I am using elementor Hello Theme and elementor builder + woocommerce and your plugin.

The plugins are all updated to the latest version so I don’t understand why it doesn’t work.

I look forward to your help and wish you a good day.

Best regards

Arbron

Golam Kibria

Hi Arbron,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

If you allow me I can do the test for you.

Thank you

Arbron Gashi

Hi Golam,

Thank your for your reply. I did the tests you said to do. We have found out that it is due to the plugin “WooCommerce Product Options”. What can i do in this case?

I look forward to hearing from you and wish you a good day.

Kind regards

Arbron

Golam Kibria

Hi Arbron,

I am sorry for the inconvenience. The issue is a little unusual so we don’t have an instant solution for you.

Will you please share with me the WooCommerce Product Options plugin so I can test this on my end?

Please upload the plugin to Google Drive or any other cloud platform and share the download link here.

Thank You

Golam Kibria

Hi Arbron,

Sorry that I could not get back to you because I was on leave.

The link that you shared requires additional permission.

Will you please update the permission so anyone with the link can access it?

Please notify me, once you have updated the permission.

Thank You

Arbron Gashi

Hi Golam.

I have updated the permission to open the link, if you need anything else please tell me!

Thank You

Golam Kibria

Hi Arbron,

I have been trying to reproduce the issue on our end but I could not properly reproduce it.

I am working on your issue on the following site:

https://wptestbox.com/88567/wp-admin/

User: admin

Password: K7eA1qFYv(@LXv2i&*

It would be great if you had a look and helped me reproduce it.

Thank You

Arbron Gashi

Hello Golam,

We tried to migrate our site to your test environment but it didn’t work out.
Is it possible that you check it in our environment? We could provide you with ftp acces if it helps out.
Maybe the issue just appears in combination with wpml?

best regrads

Arbron

Golam Kibria

Hi Arbron,

Sorry for the late response. We had our weekend.

Can we perform any test on the site you shared above?

I would recommend making a backup so if anything breaks you can be on the safe side.

Thank You

Arbron Gashi

Hi Golam,

Thanks for your reply!

You can safely test directly on the page I shared above now.

Greetings

Arbron

Arbron Gashi

Hi Golam,

I am writing to inform you that the problem has been solved, you don’t have to test anymore.

The customer was impatient so we had to opt for another solution.

Thank you very much for your time and have a nice day.

Best regards

Arbron

Golam Kibria

Hi Arbron,

I am glad that the problem is solved. How did you solve the problem?

We tried everything on our end but we could not reproduce the issue.

Wish you a great day too.

Can I close the ticket now?

Thank You