Hi Chen Zhao,
Thanks for reaching to us. Please clear your cache (both browser and caching plugin).
If issue persists please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Images Gallery Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
Variation pictures still shown after variation selection is cleared
Chen Zhao
Hello,
I’m using Additional Variation Images Gallery for WooCommerce and Variation Swatches for WooCommerce on my website (Flatsome theme).
For a variation product, I’ve added all pictures to the product gallery. In addition, I’ve added 2 pictures specific to each color variation.
Upon selecting the color, the product gallery updates to only show those 2 pictures – great!
However, when I clear the selection, I’m expecting all the pictures to show again – but that’s not the case, the 2 pictures are still shown.
Thanks!
Chen