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Colors not shown (not resolved yet)

Peter Wild

Situation:  Newest releases of swatches pro and simple (1.1.15) are installed.
Flatsome theme newest version 3.13.3  in place:
My previous ticket #8188 is referred. As it has not been resolved yet, I open a new ticket to bring it back to your attention. Thank you for caring.

To better understand the bug try one the following links:
https://burgen-pfalz.com/shop/burg-graefenstein-1544-aus-suedosten-gerahmter-leinwanddruck-60x40cm/

or  https://burgen-pfalz.com/shop/burg-drachenfels-1520-aus-nordosten-fototasse-klassik/

 

Your last finding was: “The colours are not showing due to your themes/custom CSS”

Your proposed solution:  Could you please place the below code here
Appearance > Customize > Additional CSS and Press Publish button.

.variations tr span{ display: block !important; }

I checked this. Sorry to say, but this css code only works as long as the custumizing section of the flatsome theme is open. After publishing and leaving the customizing area of the theme, the blanc white boxes appear again.

I hope that you can provide new ideas to resolve this bug as it is not acceptable in my commercial environment. It has been working in previous releases w/o any problems. Thank you.

Hakik Zaman

Hi Peter,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Peter Wild

to open a new user I will need an email adress. pls provide.

Peter Wild

Hakik, I hope this date is not visible to anybody else.

New WP Account data:

Username:           Support-Admin Getwoo
mail:                      [email protected]
Website:                https://burgen-pfalz.com
Password:             GLRUU)kE@7fvzjT@@V44f9%r

Hakik Zaman

Hi Peter,

Could you please check your login credential again? I couldn’t access your site with this credential, please check.

I have tried with both Username & Email.

Thanks

Hakik Zaman

Hello Peter Wild,

Thanks for sharing a new password.

Could you please check now this and this page?

Before checking, please don’t forget to clear your cache (any caching plugin or browser).

Please let me know, your issue is resolved or not.

Thanks

Peter Wild

Hakik, great job,  thank you.  Both links are working and also on mobile the color boxes  are visible properly.
Could you finally please tell me how you managed to resolved it?  Was it just the css  “inline” within

.variations tr span {
display: inline-block !important;
}

 

I#m so grateful
Peter

Hakik Zaman

Hi Peter,

I have added the below code to Appearance > Customize > Additional CSS 

.variable-item-contents span.variable-item-span {
    display: block !important;
}

We really get excited & honored when you use our plugin in your site.

If you found my support helpful, could you please leave your valuable review here: https://wordpress.org/support/plugin/woo-variation-swatches/reviews/?filter=5

Your rating keeps us inspired.

By the way, stay safe and take care of your family. Hopefully, Covid-19 outbreak will end up soon.

Thank You

Peter Wild

*****
I had an issue which was resolved very quickly by adding a css-code to my theme. Now my variable products look as they should. Awesome service response time. Thank you Hakik Zaman.

Hakik Zaman

Hello Peter Wild,

Thank you very much. Can I close this ticket now?

Thanks