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Unable to do payment showing error payment authorisation failed

I am getting a failed payment authorization error on purchasing this plugin. Can your team look into this?

Golam Kibria

Hi Sooraj,

We are sorry for the inconvenience. Are you using a Mastercard?

Try using a visa card instead.

Thank You

Hi,

Yes it’s a mastercard. I am afraid i dont have a visa card.

 

Golam Kibria

Hi Sooraj,

Do you have Paypal?

Thank You

Hi Golam,

I am using my company’s card and will have to do the payment from that card only which is Mastercard. No, we are not using Paypal. Is there any other alternate way by which I can do the payment?

Golam Kibria

Hi Sooraj,

Will you please add the head of our sales team on Skype?

Here is his email address: [email protected]

Please add him and say hi.

Thank You

Ahmed Ehsaan

HI Sooraj,

Actually, the Payment gateway we are using. They are working to fix Mastercard issue.

Hopefully, they will fix it soon. Is it possible to pay from PayPal or visa card?

Thank You

Hi,

 

Please let me know once the issue is fixed. Since this is my company’s card so I can use only Mastercard.

Hi Team,

There is some serious issue with your payment gateway because now I am using a VISA card and after submitting the OTP its giving me “Failed to authorize: Cardholder authentication has failed” error.

Hi,

Any other way by which I can do the payment? I am still not able to do the payment. I need this plugin urgently.