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Swatches are not working properly and I don’t know why?

Hieke Teijema

Hi!
For one of my customers I use this beautiful plugin that came with my Divi WooCommerce pro template.
I am an experiences Divi and woocommerce user and this plugin looks great. But… it is not filtering properly!

For example:

https://qulotte.nl/Qulotte/product/i-do-string-2/

It says I can select size 38 but when I want to add it on my basket it says the size is not in stock.

There is also a problem with the bra’s in this shop.
There are two sizes you can choose of but you cannot see witch sizes are in stock. For customers it is very unpleasant and they will leave and order somewhere else.

The products are Imported via Cronjobs and all the attributes are too.
I am not sure were it goes wrong. Can you help me out or take a look?

Golam Kibria

Hi Hieke,

I was able to add to cart the size 38 without any issue.

Here is a quick video I made during the check:

https://www.loom.com/share/15e165159e8c4a3c9ebd8c3fb0e455f7

For the second problem, can you give me a product page link? I have updated the settings, is there any improvement?

Thank You

Hieke Teijema

Hi Golam,

Excuse for my late reply. I became ill (no covid thank god :-))
The problem with the string solved itself I think.

For the issue with the bra you can check basically every bra in de shop but here is an example:
https://qulotte.nl/Qulotte/product/delphine-bh/
For this bra size 75 D is in stock but you can select all (also cup sizes and ‘omvang’ that are not in stock for this item.

Thank you for having a lookin advance!

Golam Kibria

Hi Hieke,

I am sorry for the inconvenience. The shared product has lots of variations (130 total).

You will need the premium version of our Swatches plugin to solve the issue.

You can deal with up to 80 variations with our plugin, where the WooCommerce default is 30. The premium version will help you deal with 100+ variations.

If you need I can give you a demo. Please share your Skype if you want a demo.

Thank You

Hieke Teijema

I bought the premium version and I think this covers all my needs!
when I nee help or a demo I will contact you again.
Thank you so much!

Golam Kibria

Hi Hieke,

Okay, great. We are always here for you.

Can I close this ticket now?

Thank You

Hieke Teijema

Hi Golam,

Yes you can!
Thanks for your great help and advice.

 

Regards, Hieke