Hello Rene Baretta,
Thanks for reaching to us. Could you please provide your ftp access?
After disabling all plugins (except crocoblock, WooCommerce and swatch) your child theme produces an error.
Looking forward to hearing from you.
Thanks
Can you try again?
I have resolved the child theme error. But please keep WPML plugins active. They seem to give the theme error once deactivated.
Best that you don’t turn off all plugins. I have re-activated the plugins that need to be active.
If you try to open a Jet Woo PRODUCT template you will see it doesn’t work (as video). If you deactivate your plugin, it does work.
Hi Rene,
I have installed your theme and plugins but didn’t find that issue in my local server. Here is the screencast.
It’s a development local site, please login here and setup your theme. And please try to reproduce your issue here. That will help us to check the issue.
https://wptestbox.com/82532/wp-admin/
Username: admin
Password: vxgs0eYkC(qXHgcCOl
Thanks in advance.
I don’t see the same dashboard as you show in your screencast. Am I supposed to set everything up in the testbox?Sorry, but I don’t have time to install the plugins and export/import the pages and try them out. If this is as far as your support goes, I rather disable your plugin while I modify the Jet Woo templates for the time being. And I will look for another variation swatch plugin to see if that is not interfering with the rest.
Hi Rene,
He is the developer of this plugin, Could you add him here on Skype?
His Skype email address is: [email protected]
Please add him and say hi. He is waiting for you there to quickly squash your issue.
Thanks
I have contacted him thru Skype. But so far I am getting only “What is the issue?”. I thought it would be handled swiftly…..:/
I have installed another plugin with the same functionality (by Themehigh). And that one does not cause the issue with Jet Woo Builder.
Plugins causes issues with Crocoblock Jet Woo template
Rene Baretta
Hi there,
I contacted support at Crocoblock first. I could not access the media library when I was in a template of Jet Woo. And I was not able to exit that template back to dashboard. I had to close the browser tab.
https://drive.google.com/file/d/1Qa8wAqYtpxudxq2aXXW1GwTfyTgOGClp/view?usp=sharing
But support noticed that 1 of the 4 templates did work properly, so they started deactivating a few plugins. And it seems that your plugin was the one causing this issue, only in the 3 product templates that have the Single Add to Cart widget in it, where your plugin is ‘active’ to show product variations.