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Problem with plugins

The plugins we are using is Variation Swatches for WooCommerce whit  Quantities and Units for WooCommerce 

We have the plugin purchased but we have problems
We use another pugling to add custom quantities to the product
and when we change from one color to another it changes us back to 1

we have the counter, for example, at 20, and when changing color it returns to one

 

If you look at the video, in the product of the mask (mascarilla ffp2) it goes from 20 to 20 until it changes color that changes to 21-41, this is wrong

while in the gel (gel hidroalcholico) that goes from 100 to 100, when I select an option, it remains the same, this is fine.

 

link: https://vimeo.com/528809810

Shahin Sid

Hi Elisa,

Changing image is not feature of our plugin, is the feature of WooCommerce itself.

Could you disable our swatches plugin and check is it working without our plugin or not?

Thank you

No queremos cambiar la imagen
Cuando cambiamos el color, el contador devuelve 1, y queremos que permanezca en 50, como la primera imagen

Primera imagen: sin selección de color, el marcador está en 50

https://ibb.co/Brk26HR

Segunda imagen: seleccionado el color azul, el contador se ha puesto a 1, queremos que se quede en 50

https://ibb.co/XFMXZwM

¿Hay alguna solución para esto?, Gracias

Shahin Sid

Hello Elisa Gonzalez,

Please, disable our plugin and check with the WooCommerce default dropdown variation option. The problem is still there or not?

Thanks

I have deactivated the plugin and I put the dropdown, if I do that, the counter works correctly, but we don’t want to use the dropdown, we want the color selection like the previous images, using your plugin.

is it possible? Thank you

Hakik Zaman

Hi Elisa,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!