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Different Product Images being changed after selecting a variation on another product.

Nakul Bisht

Hey, I have been using your plugin for a while, and I created this custom woocommerce product grid with Jetwoobuilder.

After enabling it everything works fine but your swatches are showing an unknown bug to me or it’s my mistake idk, when I enable your swatches by putting add to cart widget below my product price, it is showing normally but when I go to my shop page (with multiple products) and click your variations, every product image disappear and the swatches work on just one product.

I don’t know what’s happening because I don’t have a coding background. So please help me out here it would mean a lot to me.

Shahin Sid

Hi Nakul Bisht,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Nakul Bisht

Sure, here is the link to the loom: https://www.loom.com/share/809c68f6f7fd469fb0916f1182c2771e

You can see how the image of one product disappears when I click on its swatches and the images of the product next to it start changing.

This problem is everywhere with my swatches even if it is on the shop page.

Please help me with this kind sir.

Shahin Sid

Hi Nakul,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!