Few days ago I noticed a problem when selecting the variation in some products: after clicking on an option, the first one become grey and crossed and it’s impossibile to select.
This should not happen as the product is in stock completely. I’ve read others facing the same issue (I think) but I can’t figure out how to solve. For example here and here.
These are some of the products pages where I encounter the issue: this one and another.
This happens no matter the product is really out of stock. Like in this page where it is actually not available.
Hope it’s not that difficult to solve. I have no I idea why this happens.
Could you update your free and premium version of the WooCommerce Variation Swatches plugin?
The current version of swatches plugins is the following.
Variation Swatches for WoooCoommerce – Version 1.1.12
Variation Swatches for WooCommerce Pro – Version 1.1.12
Please make sure you are using the same version and let me know your reported issue has been fixed or not in this latest update?
Thank you for your answer.
Now my plugins are all up to date, but the problem is still there.
I’m using the free version of the plugin.
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
I’ve done the plugin compatibility check and found that the plugin which is causing the problem is Elementor.
Obviously I cannot run my site without it, so what should I do now?
Thank you for your patience.
I found a new plugin for variations that is working fine. I needed to solve that quickly.
I’m sorry we couldn’t figure out what was causing the problem.
Hopefully, we can help you next time.