fbpx
🤝  NEW YEAR SALE RETURNS - 50% OFF all plans! 🤝 Grab it Now

Swatches can not be chosen

Mateusz Smykla

Hello,

have no idea what has happened, but swatches can not be chosen any more on my site and the products can not be added to the cart.
For example: https://smyklove.pl/produkt/stworz-swoj-otulacz-do-fotelika/ or https://smyklove.pl/produkt/wkladka-do-wozka-baby-design-wave/
or https://smyklove.pl/produkt/oslonka-na-nozki-into-the-wild/

It all worked ok, but today (I did nothing) there is a problem.

Do You know why?

edit: there was an update of woocommerce database – maybe that’s why? I’m using the latest version of the plugin.

Regards,
Mateusz

Mateusz Smykla

I even bought a pro version, and It did not help at all + more problems came up 🙁

but first problem, still can not choose variations and add products to cart, please watch the example here:

https://www.loom.com/share/cbc288dd37ae4d3ca3f3a5de2fe9a471

https://smyklove.pl/produkt/stworz-swoj-otulacz-do-fotelika/

Problem number two (after installing PRO version) – it changed simple text variation into image variation, for example here:
https://smyklove.pl/produkt/wkladka-do-wozka-bebetto-holland/
“Poduszka do wkładki” shouldn’t be image but listed text (just like “Membrana oddychajaca” or “ochraniacz na palak”).

 

The problem is urgent – can not sell any more 🙁

Shahin Sid

Hello Mateusz Smykla,

Please, make sure you are using the latest version of the Free ( 1.1.10 ) and PRO ( 1.1.10 ) plugins.

I hope it will solve your issue. Thanks

Mateusz Smykla

Hello Charlie.

It was the first thing I’ve checked.

I have the 1.1.10 version od the plugins.

 

edit: had to deactivate plugins – I lost attributes with images, but my clients are able to add products to cart.

hope we will solve this problem as soon as possible.

 

Shahin Sid

Hi Mateusz,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Shahin Sid

Hi Mateusz Smykla,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Mateusz Smykla

I’m not sure how deactivating all of my plugins will affect my site. Shop Has to run all the time. isd there any other sugestion?

Yesterday I updated your free plugin to the 1.1.11 version – It didn’t help.

Shahin Sid

Hi Mateusz,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Mateusz Smykla

Hi Shahin,

thank You for your answer.

I’m using this theme: https://wordpress.org/themes/vogue/

Recently there was update to 1.1.12 of your plugin, however it did not help at all.

Still, when I activate Variation Swatches For WooCommerce variations can not be chosen, and there is no way to add the product to the cart.

It is over a week now since I was forced to deactivate your plugin 🙁

Mateusz Smykla

Hello Shahin Sid,
thanks again for the replay.

good news, It’s not the theme 😉

Please watch this:
https://www.loom.com/share/46b3007dfdc341c2872e74bae0fbdabd

When I switch off Variation Swatches for Woocommerce I’m able to add products to the cart.
After activating your plugin I’m not. What is more, the plugin changes first variation (in this case “wiazanie rozka”) into image, while it should be simple listed text. Still do not know why.

I have all the plugins updated (woocommerce version 5.0).

Shahin Sid

Hello Mateusz Smykla,

https://www.loom.com/share/67f342aa307a4681adb8ebf10fad9436

In this video, you can see our plugin is working fine with your theme. It means there is a conflict happening due to any other plugin activated in your website.

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Mateusz Smykla

Hello once again.

Ok, so, there was a few updates lately. Haven’t done plugin compatibility test, however, after updateing Your plugin to 1.1.13 version it started to work fine again (means my customer are albe to add products to the cart).

However there is another problem. I want the swatches to be seen only from product page, not from the shop/category page. And… it doesn’t work like that on every category, please watch this short clip:
https://www.loom.com/share/bd987a034a5b41ad873a62eb117bbb91

Shahin Sid

Hello Mateusz Smykla,

I think after disabling the swatches by my mentioned option, the swatches are disabled now in all the categories as per my investigation.

Thanks