I downloaded and installed the pro version plugin, but after activating it I can’t set the settings and I don’t see it in the left manu. how can i solve? so i can’t enter the license key.
Thanks for your help
Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
I modified the ticket with what was requested
I simply installed the add-on without having installed the base plugin first.
I saw the alert just now.
Glad to hear that your issue is now resolved.
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