I have just downloaded this plugin and it’s great but I do not want it on every product. Now that I have installed it it is showing an image for every variation on every product – even those without images. For example this page… I want to show the buttons, and keep changing but as soon as I save it it defaults back to showing 8 images. They are NOT relevant so I need to be able to change them. What am I doing wrong?
sorry I am not comfortable giving you site access…
These are the settings on this product. The variations don’t have images, and yet as soon as I update it reverts back to this:
Oh I really can’t get this product to work the way it should… I am SO frustrated…
This is what this product looks like when I have disabled the settings…
I’m sorry but your plugin is making the rest of my site look weird… This is my homepage… Why does it no longer have the button option to look at the products, and also what does “clear” mean? Also, I use a plugin for waitlisting out of stock products and that is now just showing as a big blue button… I am going to disable the plugin for now because it’s not working as I would have hoped. Please contact me, or I will need a refund…
Hi Abby Parkes,
Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
I have several problems with your plugin… It is currently live on the page but I will have to disable it if I can’t resolve as I’ve had several customers contact me…
The variations are listed on the homepage and shop page, not just on the product page. I wouldn’t mind this but they do nothing so they are pointless. How can I remove them and only show them on the product page. (see https://luxuryyarns.co.uk)
When you first land on a product page ALL the thumbnails are showing (not the just the ones that are in stock as selected in the plugin functionality), but they do not work or do anything. You have to add something to the basket to activate their functionality if that makes sense. Only once you’ve added something to the basket do they interact with the page – show names, reveal image in the main window etc… (see https://luxuryyarns.co.uk/product/platinum-sock/)
I want to be able to disable the plugin on some products as it’s just not relevant. However, when I do this it still shows…
I am not sure how best to resolve this. Please advise. Can I call you? I could provide you with temporary admin access if you think that is necessary?
I have recorded this video which shows some of the problems I am having with the plugin when I am logged in.
Here is the second video which I have recorded when I’m not logged in.
Please can you advise asap. Thank you
Please can you respond! I need to fix this ASAP!
Hello Abby Parkes,
Please, enable this feature: https://prnt.sc/106mpab
Let me know if the problems are solved or not after that.
I have done this and it hasn’t made any difference. It is still showing ALL the possible variations including out of stock items and even those which are not “enabled” on the shop page, and also on the product page.
Please respond Charlie. The images are no longer showing on the home or shop page but the product page issue is still happening. MY SITE IS NOT WORKING AND I AM NOT SELLING!!!!
Image 1 – this is what the product looks like when you land on it (not logged in) As you can see – all the variations are showing but nothing happens when you click on any of the thumbnails
Image 2 – this is only once you have tried to add something to the basket. I can not keep my website looking like this. If you can’t fix by the end of the weekend or advise me how to then I need a refund.
I am fed up of waiting. Please issue me with a refund. Your plugin has broken my website!
Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!