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Billing Error

Roee Yehezkilof

Hello,

I recently purchased the lifetime plan for your Variation Swatches plugin for $149 however

the download shows that it will auto renew in 12 months. Please see attached images of

your checkout screen and my subscription.

 

Thank you,2021-02-18_23-53-16.png2021-02-18_23-54-20.png

 

 

Tanvirul Haque

Hello Roee Yehezkilof,

Thanks for reaching out to us. I have transferred your issue to our sales department, they will come back to you as soon as possible.

Thanks

Ahmed Ehsaan

Hi Roee,

Could you check here: https://prnt.sc/105jccp

We received 2 orders from you.

Thank You

Roee Yehezkilof

Correct. They are 2 orders for different things.

 

Can you please make sure they are both lifetime purchases and not yearly bills?

Ahmed Ehsaan

Could you check here: https://tinyurl.com/yblrfuvd

Foor variations you have a yearly business license and for gallery pluign, you have a lifetime license.

Thank You

Roee Yehezkilof

Ahmed,

 

That is where there is an issue. Please look at my previous screenshot. Basically when placing the order for both

it showed that I am paying for the “lifetime” version. After checkout (the screenshot you provided) shows that it is not a lifetime purchase.

 

 

Please make sure it is updated correctly.

Ahmed Ehsaan

Give me the login details of your website and I’ll try to login to your account and try to fix it.

Thank You