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Plugin collapse website

Robert Šmid


we are facing problems with Pro Version. When activated, our website does not work.

What to do?



Humayon Kabir

Hello Robert Šmid,

I hope you are doing great today.

Can you please let us know what problems you are facing with the Pro Version?

Or if possible you can record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue and squash it immediately.

Also, Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!