The problem seemed to be with the memory limit. I guess your update requires higher memory. i have increased the memory. The website came back to working position, however, the images dont load. i dont know why you guys released an update if it wasnt tested to be working properly.
Hello Javeed Mohammad,
Could you please confirm us what is the version of Swatches Free & Pro you are using?
Thanks
right now its 1.2.1. but its your recent update thats messed things up.
Can you please send me the previous version? So i can install that one and fix this?
Hi Javeed,
Could you please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Additional Variation Image Gallery Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
WEBSITE CRASHED AFTER THE RECENT UPDATE
Javeed Mohammad
Hello,
I just wanted to bring to your attention that our website crashed after the recent update you did to the plugin. I had to check every plugin one by one and found out that it was the additional variation images plugin which caused the problem. I have deactivated the plugin for now. Please fix this issue as soon as possible.