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The swatches plugin is not working, this message is always: Please choose product options by visiting…

Fekete Szabolcs

Hi!

So as I looked into the previous tickets, it’s not a news for you. And I found how to downgrade to 1.1.2 version but I don’t know from where to download the pro version’s previous 1.1.2 version.

I got your message but in my account there’s no download possibility, but I have an active business account. I attached a screenshot.

Thanks in advance,

Szabolcs

Screenshot 2021-02-08 at 22.51.23.png

Tanvirul Haque

Hi Szabolcs,

Could you update your free and premium version of the WooCommerce Variation Swatches plugin?

The current version of swatches plugins is the following.

Variation Swatches for WoooCoommerce – Version 1.1.8

Variation Swatches for WooCommerce Pro – Version 1.1.8

WooCommerce – Version 4.9.2

Please make sure you are using the same version and let me know your reported issue has been fixed or not in this latest update?

Thank You

Fekete Szabolcs

Hi!

As I wrote you before I can’t update the pro version. I attached a screenshot. For some reason in my account there’s no possibility to download anything. And from wordpress I can’t update.

How can I do it?

Thanks in advance,

Szabolcs

Fekete Szabolcs

Hi!

Please answer me, because we can’t use our webshop now.

Thanks,

Szabolcs

Tanvirul Haque

Hello Szabolcs Fekete,

We are sorry for your inconvenience. Maybe your 1-year plugin subscription has been ended. So when did you make the purchase and What is your license key so that I can check?

Thanks

Fekete Szabolcs

Hi!

I got 2 renewal e-mail from you on the last year and that’s all. All of them were via 2Checkout and automatic. I didn’t stop the process.

My e-mail address is: [email protected]

I didn’t find any licence key on my account site.

Can you solve this problem?

Thanks in advance,

Szabolcs

Tanvirul Haque

Hello Szabolcs Fekete,

I am transferring your issue to our sales department. They will come back to you soon.

Thanks

Tanvirul Haque

Hello Szabolcs Fekete,

Please check here https://prnt.sc/z2gdpg we have sent you a renewal request mail could you please check?

Thanks

Fekete Szabolcs

Hi!

Yeah, I got all of the information. The problem was that my subscription has been cancelled because my payment was not successful but I didn’t get any email about it till now. Ok, now I need to subscribe again.

I’ll do it but can you tell me that which domains/sites were in my account? (I host several sites and I’m not 100% sure).

Thanks in advance,

Szabolcs

Fekete Szabolcs

Hi!

Please answer me, because it’s a huge problem.

Which domains/webshops were serviced from my account before? Because there’s no information on the website.

Thanks,

Szabolcs

Fekete Szabolcs

Hi!

Please answer me. It has been 5 days that I questioned a simple thing.

Thanks,

Szabolcs

Fekete Szabolcs

Hi!

Please answer me, because I need to know that which domains/webshops were managed from my account. I host prox. 100 websites and I don’t know which webshops have this problem.

Then I will subscribe again but until I don’t know I won’t pay for the service.

Please help me, it’s been almost a week that I questioned this. This info is not available from my account (I don’t know why).

Regards,

Szabolcs

 

Tanvirul Haque

Hi Szabolcs,

Sorry for the delay. Here is the Head of Sales of this plugin, Could you add him here on Skype?

His Skype email address is: [email protected]

Please add him and say hi with your ticket ID. He is waiting for you there to quickly squash your issue.

Thank