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Crash on latest update

The Blink Agency

Hi there,

After the latest update on the free plugin version our website dosen’t show up at all.

This happens only when we have our pro plugin enabled.

Any help?

Humayon Kabir

Hi The Blink,

Hope you are well.

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Also, Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue and squash it with immediately.

Hope to hear from you soon!

Cheers!

The Blink Agency

Hi there,
I just added a user for you to check.
Brouska.com
User : support
Pass : 4@TT9*I0w%J9BF@Y3JXek4P2

Simply when we activate the pro plug in our site goes blank.

Humayon Kabir

Hello The Blink Agency,

Thank you very much for your above-mentioned credentials.

In our inspection, we found that pro plugin is active and your site is working properly.

Please check this.

Let us know about it.

Thanks