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color variation problem

stef etienne

hi,

i have a problem with your plugin, i erased a colour variation in a product , after that the color preview in the product page stopped working , the picture stays on the same color and does not follow the new choices. Worst , after choosing a colour ands a size , the client clicked on the order button, the add to cart or checkout process is invalid now. i had to desactivate the plugin and i lost a sale. Please check what is the problem as i cannot use your plugin anymore .

i made a screenshot of the woocommerce error message , this is what appear after clicking the Pre-order button

i use woocommerce 4.9.2    wordpress 5.6

Thanks

Regards

 

Stephane

Screen Shot 2021-02-05 at 19.27.49.png

Shahin Sid

Hello stef etienne,

Please, try disabling this feature: https://prnt.sc/yhmwec

I hope your problem will be solved for now. We are working to fix the issue and hopefully release an update of the plugin soon.

Thanks for allowing us some time.

 

stef etienne

Hi ,

thanks for your reply.

I actually request a refund as this plugin does not match our expectation and is not working as expected .

I already lost many orders due to this problem.

How do you proceed to make the refund?

Thanks

Regards

Stephane

Ahmed Ehsaan

Hi stef,

We are sorry for the inconvenience.

We are working to fix the issue as WooCommerce just released the 4.9.0 version.

Could you rollback to the 1.1.2 version for the free and premium version? Here is the tutorial on how you can rollback: https://www.loom.com/share/2d8bc9351e864e1d964e319e27564250

Please download 1.1.2 version for Variation Swatches For WooCommerce from here: https://drive.google.com/file/d/14VXZzxPpEWlN2e-VWRsWF_8VIKc5Ik29/view?usp=sharing

We are working. We are trying to fix the issue as soon as possible. For now please rollback.

Thank You

stef etienne

hi,

thanks for your reply.

i don`t have time to do this, please proceed with the refund as mentionned in your advertisement.

kindly inform me of the procedure to get refund. i do not want to deal again with this plugin.

Thasnks

Regards

Stephane

Ahmed Ehsaan

Hi stef,

Check here: https://prnt.sc/z2eq49

We have already refunded!

Thank You