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Can’t choose variation

Michail Chatzitheofylaktou

Hello,

As far as I saw in the chat, I’m not the only one I have this issue. I’m using flatsome theme and yesterday I updated the pro version of the plugin. I realised today that I can’t add any of the variations in the cart. When I click it, it changes the URL, but the variation is not selected.

The problem occurs when I’m using the pro version. I have it now disabled, but not ideal.

Thank you,

Michael

Tanvirul Haque

Hi Michail,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com It helps me to figure out the issue quickly and squash it immediately.

Thank you

Michail Chatzitheofylaktou

Hello Tanvirul,

Sorry, this is very difficult to be done and I’d prefer this to be the last solution. The website needs to be in maintenance mode and I don’t want to do that just for a plugin.

I see on the forum that it’s not only me who has this problem, so probably you are already investigating this issue.

And this is quite frustrating because the problem is on the paid PRO version.

I look forward to hearing from you soon.

Thank you

 

Ahmed Ehsaan

Hi Michail,

We are sorry for the inconvenience.

We are working to fix the issue as WooCommerce just released the 4.9.0 version.

Could you rollback to the 1.1.2 version for the free and premium version? Here is the tutorial on how you can rollback: https://www.loom.com/share/2d8bc9351e864e1d964e319e27564250

Please download 1.1.2 version for Variation Swatches For WooCommerce from here: https://drive.google.com/file/d/14VXZzxPpEWlN2e-VWRsWF_8VIKc5Ik29/view?usp=sharing

We are working. We are trying to fix the issue as soon as possible. For now please rollback.

Thank You

Michail Chatzitheofylaktou

Hello,

I updated with the new version and this issue has now been resolved.

Unfortunately another issue came up and I believe it’s from this update.

When I try to export products from woocommerce, the spreadsheet is empty.

The error I get is error 1054 (42522): Unknown column ‘term_order’ in ‘field list’

Could you please check and let me know if you can replicate this error on your side?

Thank you

Tanvirul Haque

Hi Michail,

When I try to export products from woocommerce, the spreadsheet is empty.

Could you disable our swatches plugin and check is it working without our plugin or not?

Thank you