Hi Glenn,
You are using older versions of our plugin.
The latest version is 1.1.6.
Please update it to the latest version.
Let me know if the problem is solved with the latest version.
Thank You
Hi Golam,
Thanks for the quick reply. I upgraded the plugin but it did not resolve the issue. Upgrading actually has seemed to make it worse.
The following link is one example showing the wrong product image on my browsers Safari, Firefox and Chrome: https://jwlhome.com/product/ii-3-series-center-to-center-18/
The product image window loads a different image every time I reload the page. On Chrome no product image is showing.
I will need to take my site offline soon if I can’t fix this problem.
Thanks,
Glenn
Hi Glenn,
I have checked both on Chrome and Firefox and everything appeared fine.
Here is a quick video: https://www.loom.com/share/c41e7f84834e4f5c8d06756d0f23e5a0
If you have a caching plugin, try clearing site cache and also clear browser cache too.
BTW, your shared login details did not work.
If you still have the problem on your end, please let me know.
Thank You
Product and Gallery Images not showing correctly.
Glenn Washburn
Hello,
I’m noticing on some product pages that the product image and gallery images are either not showing or are incorrectly showing other product images. It appears to be random but isolated to my Solid Door and Glass Door products.
Safari typically displays the gallery images correctly despite the odd product page showing the wrong product image. Chrome will not show any product or gallery images unless you load the page several times or resize the window.
The colour swatch buttons do not function properly or show the correct image when the product image and or gallery images are not showing properly.
Help please..!!