fbpx
🤝  NEW YEAR SALE RETURNS - 50% OFF all plans! 🤝 Grab it Now

Selected variation on Product page isn´t displayed as selected

Hi!

I currently have two problems with Variation Swatches,  could you please have a look?

  • When a variation is selected on the Product page, another variation is still marked as selected. Please see the attached screen shot. The black variation is selected. The black image is showing, but the brown swatch is marked as selected. This works fine on the Archive / Shop-page.

 

  • For some items, especially those with two variables (colour and size), a colour would diseappear from the Product page after a specific size is selected, even if it is in stock for that particular colour. You can see the problem in action here: https://hanske-hallen.no/produkt/dame/semskede-damehansker-ullfor-9250-1/

Kind regards, Terese

Skjermbilde 2021-01-30 kl. 15.47.19.png

Tanvirul Haque

Hi Terese,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Hi!

Thank you for your quick answer! It seems like the compatibility issue lies within our current child theme, under Shopkeeper. I will try to figure out why it happens.

All the best, Terese

Tanvirul Haque

Hello Terese,

Well, If you can figure out why it happens then feel free to share with us.

Thanks