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migration from free to pro

Liat Tabibi

Hi

I have used your free plugin and liked it very much, so I bought the PRO version.

But when I install and activate the PRO plugin – all the setup I made is dismissed.
How can I upgrade to the PRO version and keep all the settings active?

regards

Liat Tabibi

Humayon Kabir

Hi Liat,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Also, Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue and squash it with immediately.

Thank you

Liat Tabibi

Thank you very much for your prompt response
I was waiting for the weekend morning to make the video since this is a production working e-commerce site

Here is the issue:
https://www.loom.com/share/eb2ec677eb304cd4bfbc567aa3e9ed03

I would be highly appreciated if you just explain to me what to do since I don’t want any changes in life environment with customers on the site.

Best regards

Humayon Kabir

Hi Liat Tabibi,

Thank you for the video. However, we need your website or staging website access in order to debug the issue properly.

Also, Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you