Hi Yanko Spassov,
I am a bit confused about your issue.
Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
Thank you
Hi Yanko Spassov,
I am a bit confused about your issue.
Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
Thank you
Hi
Here you can find a recording.
https://www.loom.com/share/2f3a243c9516491b86b962737a05cc3a
And you also have access to my site – so go ahead.
Hello Yanko Spassov,
I cannot notice the Quick View option there.
Thanks
Hi Shamser,
I am not sure where are you looking for. In the video is explicitly shown the problem in all their aspect – in quick view (popup) and in elementor backend. I know that the site is in Bulgarian and it not easy for you to orient your self, if you are trying to see the problem on the site. At the same time we are working on the site because the clock is ticking. At the moment Quick View is switched off – because the gallery is not working there. If you want to investigate on site, you should switch “Shop Template” and “Single Product Template” to use respective “Default Shop Template” and “Quick View Single Template”. Anyway, you can check the problem anytime in Elementor backend.
Hope you will find some solution for me soon because I have to decide if needed to switch to another plugin. My time is going and for “premium” support 3 days is more then enough.
Hello Yanko Spassov,
Could you please, show me how to activate the quick view again? I didn’t find the option actually. Share some screenshots or video record.
Thanks
Hi Shamser,
Here you have a video:
https://www.loom.com/share/bc41a6c663fd41f7bc68620329c13b41
and as I said several times, you can see the same effect easily in Elementor backend like so:
https://www.loom.com/share/ea444cfdf07e48b5868503db781b285c
For me there is some Ajax issue but I cannot have a time to debug your plugin.
If you need I can open a teemviewer session for you.
Hi Yanko,
Please check this guideline: https://www.loom.com/share/96e49f5ff69942b3b54d327c4d185bc3
And Implement this code: https://gist.github.com/ahmedeshaan/28852324145d7b83770cfba6880a2f0a
And please ask your JetWooBuilder author to include this fix in their plugin.
Thank you
Hi Shamser Suzon,
I am totaly disapointed of your support. Y’ve jsut copied me am answer to other user that I have already tried and does nothing to see wit my problem.
My problem is with Gallery plugin not with variation switches
You are tight that Variation Switches also does not work as expected in archives – but the proposed solution does not work with the latest version of JetWooBuilder – there is not a files mentioned in your recording. If you take a look in my site, you will se that the gallery by default is not working as expected even when using a default JetWooBuilder templates – nor Variation Switches. (you can see how both plugins behаve when using a default template)
The conclusion is that you do not want too understand customer problems and using (as many others) a copy-paste to “support” your clients.
The main reason to choose your plugins was the support comments that I’ve found from happy users, unfortunately this is not my case.
At the end – Please tell me how I can use a “30 days money back guarantee” but please do not paste me an answer already used in your site.
I wish you a grate success with your really promising plugins but I have no more time and nerves to investigate and debug what is happened when your plugin have to work with other (well known and popular) plugins.
Hi Yanko,
Thanks for reaching us. We are sorry for your inconvenience.
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
Looking forward to hearing from you soon.
Thank you
The theme used is a Crocoblock Kava theme (i’m using a kava-child). Everything is made by Elementor Pro and Crocobock (jetWooBuilder) also Pro. The situation is the same with Hello Elementor Theme. I do not want to use complicated theme but just light one – this is why I both elementor and crocoblock.
And nothing special. Just woocommerce and some products with variations and some without (simple products).
JetWooBuilder is used to modify default WC templates – for single product page and for archives.
I’ve tried all possible workarounds (also those mentioned by You). But as I said, sometimes gallery does not work as expected (you can see in my sceenshots above), sometimes color swatches (i want them to display in archive/shop page also) does not work as expected.
I want to put color swatches on shop page and if possible when i switch the option (color) to change also the image displayed (as it works on single product page).
And also there is some problem with gallery – when you are working on the back end to design single page via Elementor – if the previewed products does not have options, gallery start to loading and never end (also shown in my screenshots above). The same is happened on the front-end if you try to display a single page (details) in a pop-up windows (also made by crocoblock/elementor popup).
Looking forward for your answer
Hi Yanko,
I am the developer of this plugin, Could you add me here on Skype?
My Skype email address is: [email protected]
Please add me and say hi. I am waiting for you there to quickly squash your issue.
Thank
Loading gallery on quick view popup (no variation)
Yanko Spassov
Hi,
I am using your plugin with elementor pro and crocoblock pro. When I am tryin to display simple product on quick view popup (JetPopup) and galerry is start loading and loading cursor never ends.
When I am displaying variable product it works.
At the same time on backend when designing single product page (with Woo Page Builder) on elementor preview window also loading never ends. I have tried all possible combinations for Pre loading and JS Loading – nothings help.
In front end – single product page (no popup) everything is working as expected.