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Preloader not working on certain product images

Danyo Borg

Hey!

I was wandering if you can help?

I am using your plugin for additional variation images, and its worked great up until recently!

Here the plugin is working fine: https://www.abigailborg.com/product/mathilda-aqua-cushion-2/

But here: https://www.abigailborg.com/product/poppy-teal-art-print/ the images jsut dont show and the preloader is on a continuous loop!

Any ideas why this could be?

Everything is upto date, and not editied the site in a while!

Thanks,

Danyo

Humayon Kabir

Hi Danyo,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Also, please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

 

Danyo Borg

Hey!

I have done some digging and it seems to be WP Bakery which also breaks.

If i disable that, Variation images works.

If i enable that, Wp Bakery and Variation images break.

If i disable Variation images, WP Bakery works!

 

Thanks,

Danyo

Humayon Kabir

Hi Danyo,

Could you update your free and premium version of the WooCommerce Variation Swatches plugin?

The current version of swatches plugins is the following.

Variation Swatches for WoooCoommerce – Version 1.1.5

Variation Swatches for WooCommerce Pro – Version 1.1.5

Also, there are some console errors maybe it’s generating from some caching plugins https://prnt.sc/wn6jh8

Let us know about it.

Thank You