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facing 502 error on some pdp

Abdul Raheem

we are getting 502 error on some pdp, after deactivating  Variation Swatches for WooCommerce error will get resolved.

http://smartphonesstg.wpengine.com/product/imac-retina-5k-27-inch-2017-6/

http://smartphonesstg.wpengine.com/product/imac-retina-4k-21-5-inch-2017/

http://smartphonesstg.wpengine.com/product/microsoft-surface-pro-4/

 

we have to go live, we really need your help on urgent basis to fix this issue.

Abdul Raheem

hi,

we really need your help on urgent basis to fix this issue.

Golam Kibria

Hi Abdul,

Could you update your free and premium version of the WooCommerce Variation Swatches plugin?

The current version of swatches plugins is the following.

Variation Swatches for WoooCoommerce – Version 1.1.5

Please make sure you are using the same version and let me know your reported issue has been fixed or not in this latest update?

Thank You

Abdul Raheem

after deactivating the Variation Swatches for WooCommerce pages loads without any error and works perfectly fine

Abdul Raheem

we can’t update all of the plugins, will you able to provide help from your your side?

Golam Kibria

Hi Abdul,

We do not have this issue on our side. So we need your system updated to verify if the problem is only because of our plugin or is there anything else.

Thank You

Abdul Raheem

hi,

we have updated all the active plugins, but the issue remains same, pages works properly only after deactivating Variation Swatches for WoooCoommerce, please look into the issue asap.

Golam Kibria

Hi Abdul,

I have investigated the issue and could not find any reason. Do you have a shared hosting plan?

I have installed an older version but the same issue persists.

We will release an update soon (this week). Please wait until the update arrives.

Thank You

Abdul Raheem

Hi,

If there is  any changes or worked happen from your side on the website, kindly revert that as the website is messed up.

Thank you

Golam Kibria

Hi Abdul,

I have deactivated some plugins to test the issue. Now, I have activated them again.

We have the update ready for testing.

Can we test it on your site?

Thank You

Abdul Raheem

hi,

yes you can test it on our website but please be sure that it can not break any other on website.

Golam Kibria

Hi Abdul,

Please check now. Our latest version has solved the issue.

Can I close the ticket now?

Thank You

Golam Kibria

Hi Abdul,

I have checked with the latest version (we have released another version).

The same issue was there.

Can you change your current theme to a default theme like Storefront and check?

Please share the update with me.

Thank You

Abdul Raheem

Hi,

We already tried by changing theme to default theme but that doesn’t work, also we tried by disabling plugins one by one, and only find issue after activating your plugin.

Golam Kibria

Hi Abdul,

I have installed the latest version (we have not officially released it yet).

Unfortunately, the problem is not fixed.

Can you create these two products again and check if the problem exists or not?

Thank You