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Not working“500 internal server error”

Andre Grobler

Adding products to cart works fine till get to about 8 or 9. It then hangs, times out and respond with a “500 internal server error”

It seems its “qty” triggered as I tested by deleting all and then start again with products which seemed to have caused the previous time out error. So its not product specific in my opinion.

Plugin disabled at the moment (Now all works fine)



Shahin Sid

Hi Andre Grobler,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Andre Grobler


Why you need a video?  I told you it works fine until I start adding more items at around 7 to 10 items.  Then it hangs and I get the above error displays.  This does not happen when I disable your plugin.



Shahin Sid

Hello Andre Grobler,

Could you please, give me the error log? Our senior developers will check it and try to figure out your issue.


Andre Grobler

Hi Shamser

Where will I find the error log?



Andre Grobler

Support Ticket Opened


The only errors we can see are from the 17th and 19th of December as per below:

[17-Dec-2020 07:50:05 UTC] PHP Warning: Creating default object from empty value in /home/pricecru/public_html/wp-content/themes/oceanwp/inc/woocommerce/woocommerce-config.php on line 300
[19-Dec-2020 20:03:43 UTC] PHP Warning: Error while sending QUERY packet. PID=13083 in /home/pricecru/public_html/wp-includes/wp-db.php on line 2056

I would recommend contacting a web developer or the plugin developer to assist with this further.

Let us know if you require any further assistance.

Waldo Kruger
Telephone: 011 640 9700 / 0861 100 698
Fax # 086-686-2445
A Division of DiaMatrix

Follow us on Twitter: @domainscoza

Ahmed Ehsaan

Hi Andre,

I am the developer of this plugin, Could you add me here on Skype?

My Skype email address is: [email protected]

Please add me and say hi. I am waiting for you there to quickly squash your issue.