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Swatches not showing on linked products (specific colour)

ilyas mussin

Hey there, when I link products the swatches are working fine but when I link specific product colours the swatches disappear: https://www.screencast.com/t/bCO470c7l

Is there a way to fix that? Here’s the page I’m having problems on.. Please scroll down to the ‘people also view’ section on: https://holten.ca/product/polestar-terrazzo-grey-stone-tile-decor/

Thanks!

 

 

Tanvirul Haque

Hi Ilyas,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

ilyas mussin

Hey guys,

I updated and disabled all plugs, deleted all caches, tried incognito mode, different browsers, and PCs but I’m still experiencing this issue where I don’t see variation swatches in the linked product section (WooCommerce) at the bottom (NOT right side) of some of the product pages (link | screenshot). Please help.

Here’s where I added those linked products (link | screenshot).

Please note that those are specific variations but it should still show variation swatches so that my users know that there’re other colours and can switch between them like on other product pages (link | screenshot).

Feel free to add new Custom JS code if you need. You can purge varnish here.

website url: wordpress-539085-2734888.cloudwaysapps.com/wp-admin
username: getwoo
password: zeJ3zzyJE#Cu(^ZcYo(7lZ8b

Tanvirul Haque

Hi ilyas,

Thanks for reaching us. We are sorry for your inconvenience.

Could you share yoursite login credential and send us the latest version of the theme that you are using on your site? We’ll try to investigate your issue by installing your theme on our local setup.

You can upload the theme file to Dropbox or Google Drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

ilyas mussin

Hey Tanvirul, thanks for your message!

Unfortunately, someone else is currently working on our website but I’ll let you know once they’re done. Here’s my child there.Hope that helps!