Hello Bow Point,
Make sure you are using all the latest versions of your plugins, theme, and WordPress.
Could you please provide us your site error_log file? It’s important to inspect what’s actually going on your site when the plugin activated.
Your hosting provider may help you to provide that log file.
Thank you very much.
How to send error_log file here? There is only link or image option here.
Hi Bow,
You can upload the file in Dropbox or Google drive and send the download link here directly.
Also, Could you please record me reproducing your issue using a tool like this? https://www.useloom.com It helps me to figure out the issue quickly and squash it immediately.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
500 Internal Error
Bow Point
Hello,
We have been facing an issue of ‘500 Internal Error’ on website repeatedly since I installed Pro version of Swatches plugin and it resolves after refreshing website tab 2-3 times.
Please help us to find a solution.
Thank you!