Public Ticket #168007

Urgent Issue with Variation Swatches Not Changing Images on Category Page

Nigel Jennings

1 week ago

Hi Support,

When I change or select a color variation on the category page, the related image for that variation does not update. I’ve switched themes and checked, but the issue persists. I need urgent help in resolving this as it’s affecting the product display.

Hakik Zaman

7 days ago

Hi Nigel,

Thanks for reaching out to us.

I have added the correct image selector as per your theme here- https://paste.pics/264bf9112b57f6153caba14093680cf7

Now it is working like this- https://paste.pics/c7b1d13c4adc8d096e45fa5e99bea185

Please clear your caches (browser cache, caching plugin cache, and server-side cache) before checking.

Hope to hear from you soon.

Thank You

Nigel Jennings

6 days ago

Hi Support Team,

Thank you for adding the correct image selector—the swatches are now updating as expected. However, I’ve noticed that on initial load of the category page some product images still aren’t appearing until after the swatches section renders. The issue arised after changing image selector. Could you please investigate why those thumbnails aren’t loading immediately and advise on a fix? (https://prnt.sc/x03T-aKnxXgm)

Thanks again for your help!

Hakik Zaman

6 days ago

Hi Nigel,

You were using the Lazyload feature of the theme- https://paste.pics/96c043b3336c7187acefe590a8ff7b7c

So, I have disabled it for you. Can you please check and let me know whether it helps or not?

Also, don’t forget to clear caches (browser cache, caching plugin cache, and server-side cache) before checking.

Hope to hear from you soon.

Thank You